Privacy Policy

Effective Date: 3rd February 2026
Welcome to Oruakahubs (“we”, “our”, “us”). This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you use our website, mobile platform, and services (collectively, the “Platform”).

By accessing or using Oruakahubs, you agree to this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

A. Information You Provide Directly

When you register, create a profile, post a request, or contact an artisan, you may provide:

  • Full name

  • Phone number

  • Email address

  • Location (state, city, address)

  • Profile photo (optional)

  • Business details (for artisans)

  • Service details and portfolio uploads (for artisans)

  • Messages sent through our chat system

  • Any information submitted in forms

B. Information Collected Automatically

When you visit the Platform, we may automatically collect:

  • IP address

  • Device type and browser type

  • Pages visited and time spent

  • Referring/exit pages

  • Cookies and similar tracking technologies

C. Payment Information (If Applicable)

If payments are enabled in the future, payment processing may be handled by third-party providers. We do not store full card details on our servers.

2. How We Use Your Information

We use your information to:

  • Create and manage user accounts

  • Display artisan profiles and service listings

  • Connect clients with artisans

  • Enable communication (chat, email, call buttons)

  • Improve platform performance and user experience

  • Monitor activity to prevent fraud, abuse, or illegal activity

  • Respond to inquiries, complaints, and support requests

  • Send important notifications (account updates, security alerts)

3. Cookies & Tracking Technologies

Oruakahubs may use cookies to:

  • Keep you logged in

  • Remember preferences

  • Track platform usage for improvements

You may disable cookies in your browser settings, but some features may not work properly.

4. Sharing of Information

We do not sell your personal data. However, we may share information in these cases:

A. With Other Users

  • If you contact an artisan, the artisan may receive your name and message.

  • If you are an artisan, your profile information is visible to the public.

B. With Service Providers

We may share limited data with trusted third parties that support:

  • Hosting

  • Email delivery

  • Analytics

  • Security monitoring

C. Legal Requirements

We may disclose data if required by law or if we believe disclosure is necessary to:

  • comply with legal obligations

  • protect users

  • prevent fraud or security threats

5. Data Retention

We retain information for as long as necessary to:

  • provide services

  • comply with legal obligations

  • resolve disputes

  • enforce our policies

You may request deletion of your account, subject to lawful retention needs.

6. Data Security

We take reasonable steps to protect your data including:

  • secure hosting

  • access control

  • monitoring for suspicious activity

However, no platform is 100% secure. You use Oruakahubs at your own risk.

7. Your Rights

You may:

  • request access to your data

  • request correction of incorrect data

  • request deletion of your account

  • opt out of marketing communications (if applicable)

To request any of these, contact: [Insert Support Email]

8. Children’s Privacy

Oruakahubs is not intended for users under 18. We do not knowingly collect data from minors.

9. Changes to This Policy

We may update this Privacy Policy at any time. Changes will be posted on this page with a new effective date.

10. Contact Us

For privacy questions or requests, contact:
Oruakahubs Support
Email: oruakahub@gmail.com
Phone: +234 703 736 3777